Because we don't just sell you boxes or pick up your used ones — we build a supply chain program around your operation and keep improving it over time.
Most of our partners have been with us for five or more years. That longevity comes from how we work: your dedicated Account Manager doesn't disappear after onboarding. They stay actively involved, conducting regular reviews, identifying inefficiencies, and finding new opportunities to drive more savings or more revenue for your business. The longer we work together, the better your program performs.
On the buyer side, that means continuously optimizing your packaging spend — moving more of your supply to once-used, reducing your cost per box, and building a program that scales reliably as your operation grows.
On the supplier side, that means maximizing the value of every load — reviewing stacking practices, improving pickup efficiency, and making sure you're always earning the best possible rate for your volume. In both cases, we bring full supply chain transparency: honest forecasting, proactive communication, and the flexibility to adapt when your needs change.
We're not a transactional vendor. We're a long-term partner with a shared interest in making your operation more efficient and more sustainable, and we have the network, the team, and the track record to deliver on that.
Our rejection rate is extremely low. Every box that moves through our system is hand-inspected by our teams before it reaches you. We check for structural integrity, flap and spine condition, corner strength, and overall fitness for another full cycle of use. Boxes that don't meet our standards never ship. If you ever receive a box you're not satisfied with, contact your account manager and we will make it right. Our business runs on long-term partnerships. Your confidence in the quality of our product is non-negotiable to us.
Rebox carries a wide range of once-used corrugated box sizes and gaylords across our North American distribution network. Most standard sizes used in retail, manufacturing, and warehouse operations are available through our programs. If you have a specific size requirement, our team will actively source it. If an exact match isn't available, we'll recommend the closest alternative that still protects your products and supports your operation. Every program starts with a conversation about what you need, so you're never left guessing.
No long-term commitment is required to get started. That said, we're built for recurring partnerships. Partners who get the most value from working with Rebox are those with consistent, ongoing volume. Regular supply allows us to offer better rates, optimize pickups/deliveries, and build a program that improves over time.
We maintain clear, consistent quality standards to ensure every box that enters our system is capable of a full second life. To qualify for our program, boxes must be:
- Flattened and properly stacked
- Free from rips or tears along flaps or spines
- Structurally sound with no weakened corners or compromised edges
- Free from contamination or moisture damage
If you're new to working with us, don't worry about getting it perfect from day one. During onboarding, our Supplier Success Team works directly with your operation to review stacking practices and provide practical guidance tailored to your facility.
This support helps reduce re-handling, improves pickup efficiency, and ensures your material consistently meets our standards — which directly affects the rate you earn per box.
Our pricing depends on a few key details like the sizes you use most often, the volumes you go through, and how frequently you order. Because every operation is a little different, we tailor each quote to make sure you’re getting the best possible value compared to buying new. You can expect to see pricing 10-40% less than buying new.
We believe in being fully transparent about how our supply chain works. Like any reuse model, our inventory depends on supply and demand, but we don't leave that to chance. Our team does detailed demand forecasting to anticipate your needs and plan accordingly across our 35+ distribution centres in North America. And when gaps do occur, we can supplement your order with new boxes to keep your operation running without interruption, meaning your overall packaging costs remain lower than if you were buying 100% new.
Rebox operates a network of 35+ distribution centres strategically located across the United States and Canada, with facilities in Iowa, Tennessee, Ohio, Maryland, Vermont, West Virginia, Wisconsin, Arkansas, Maine, Texas, South Carolina, Kentucky, Illinois, Missouri, New Jersey, Arizona, and the Greater Toronto Area in Ontario. That said, our distribution network is not the boundary of who we can serve. We work with businesses across North America.
